Privacy Policy

Last updated: December 3, 2025

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Contact & Business Details

• Company / Brand: MAX Hair Clinic
• Website: https://mymaxclinic.sg/
• Address: #16, Collyer Quay, #02-01 Second Floor, Singapore - 049318
• Phone: +65 8486 8684
• Email: info@mymaxclinic.sg
• Contact page: https://mymaxclinic.sg/contact/

Interpretation and Definitions

Interpretation

Words with initial capital letters have the meanings given in the Definitions section below. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Company / We / Us refers to MAX Hair Clinic (Singapore).
• Cookies are small files placed on Your device by a website, storing browsing-related data.
• Country refers to: Singapore.
• Device means any device that can access the Service such as a computer, cellphone or tablet.
• Personal Data is any information relating to an identified or identifiable individual.
• Service refers to the Website: https://mymaxclinic.sg/.
• Service Provider means any natural or legal person who processes data on our behalf (e.g., hosting, payments, analytics).
• Usage Data refers to data collected automatically (e.g., IP address, pages visited, time on site).
• You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. Personal Data may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Payment details (processed via third-party gateway)
• Health, condition or lifestyle information you voluntarily submit during consultations
• Any other information you provide via forms, chat, or support requests

Usage Data

Usage Data is collected automatically when using the Service. It may include IP address, browser type and version, device identifiers, pages visited, and time on site.

Tracking Technologies and Cookies

We use cookies and similar technologies (e.g., web beacons, local storage) to collect and analyse information about how the Service is used. The technologies we use may include:

• Google Analytics and other analytics tools
• Remarketing pixels for advertising (e.g., Google Ads, Meta Ads)
• Mouseflow (session replay and heatmaps) - sensitive fields excluded
• Freshdesk (support tickets)
• Google reCAPTCHA (visible/invisible) to prevent abuse
• Google Places API for address autofill

You can control cookies through browser settings. Disabling cookies may affect site functionality.

Use of Your Personal Data

The Company may use Personal Data for purposes including:

• Providing and maintaining our Service, including appointment booking
• Managing your Account and processing payments (via third-party gateways)
• Communicating with you (service messages, confirmations, support)
• Marketing and promotional communications (with opt-out options)
• Analytics, fraud prevention and improving our Service
• Running remarketing / targeted ads where permitted
• Legal, regulatory and healthcare recordkeeping obligations in Singapore

Sharing Your Personal Data

We may share your Personal Data in the following situations:

• With Service Providers: hosting, payments, analytics, support - they act under contract and confidentiality obligations.
• With Advertising Partners: for remarketing and ad measurement (subject to your choices).
• For Business Transfers: in the event of a merger, acquisition or sale of assets.
• With Authorities: to comply with legal obligations or protect rights and safety.
• With Healthcare Partners: where necessary to deliver clinical services (with consent where required).

Retention of Your Personal Data

We retain Personal Data only for as long as necessary for the purposes listed above, to comply with legal obligations (including healthcare recordkeeping requirements in Singapore), to resolve disputes, and to enforce our agreements.

International Transfers

Some service providers may process data outside Singapore. When we transfer data internationally we use appropriate safeguards to protect your information, consistent with PDPA.

Delete or Access Your Personal Data

You may request access to, correction of, or deletion of your personal data. We may require verification to process these requests. Note we may retain certain data where required by law.

Security of Your Personal Data

We use reasonable technical and organisational measures to protect data (TLS/SSL, access controls, secure servers). No online system is 100% secure; in case of a data breach we will follow PDPA obligations and notify affected users where required.

Children's Privacy

Our Service is not directed to persons under 18. We do not knowingly collect personal data from minors without parental consent. Contact us if you believe we hold data of a minor and we will take steps to delete it.

Third-Party Links

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Where appropriate, we may notify users by email or site notice.

Contact Us

If you have questions, want to exercise your PDPA rights, or wish to file a complaint, contact us:

• Address: #16, Collyer Quay, #02-01 Second Floor, Singapore - 049318
• Phone: +65 8486 8684
• Email: info@mymaxclinic.sg
• Contact form: https://mymaxclinic.sg/contact/

© MAX Hair Clinic. This Privacy Policy is intended to reflect best practices and compliance with the Singapore Personal Data Protection Act (PDPA) and relevant healthcare regulations. This document does not constitute legal advice. For legal certainty, consult a qualified lawyer experienced in Singapore data protection and healthcare law.